Edmonton Journal «December 9, 2015»
Is the customer always right?
By Baillie Scheetz via Capital Ideas in In The Journal
Entrepreneurs give their thoughts on the age-old business slogan. Originally published in the Edmonton Journal on Wednesday, December 9, 2015. Reproduced with permission. See more at: http://edmontonjournal.com/business/capital-ideas/is-the-customer-always-right
The following response from MG Co-Founder, Kris Hans, was featured as part of Capital Ideas question for the week:
“The customer is not always right. In reality you have to figure out who’s right and who’s wrong for your business. Companies spend a great deal of time and money selecting the right staff, but show little regard in selecting their customers beyond whether their cheque clears. At Market Grade, we believe in supporting markets that will allow us to make a significant contribution by focusing on client projects that are truly important and meaningful to us.”
Kris Hans, strategist at Market Grade, marketgrade.com